💲 Taxes and duties

Do I have to pay duties and import taxes?

• Your order will be shipped using the DDU (Delivery Duty Unpaid) method. This means that import taxes and duties are not included in the purchase price at the time of payment on the site.
• Import duties and taxes will be charged upon arrival in the destination country.  Customs authorities will contact you by phone to provide further details regarding the import duties and taxes.
• Once the taxes and duties are paid, customs will release the goods to the shipping carrier for final delivery.
  

 

✈️ Shipping Service

How do I enter the shipping information?

• Discovery Expedition's online store uses UPS for delivery.
• For this reason, all information must be entered in English.
  If not, there may be discrepancies, and you may not be able to receive your items.
  

How much is shipping cost?

• Shipping costs are displayed at checkout before you complete your purchase.
  Shipping costs are subject to change based on various factors.
• Learn more about shipping costs.

Can I track the items I purchased?

There will be no separate notification sent to the customer
when the shipment begins. The overall shipping process is as follows:

• Customer order confirmation → Warehouse in Korea → FASTBOX Overseas Warehouse → UPS International Shipping → Customer pays customs duties and taxes → Customer receives the goods.

• While the shipping is being processed within Korea, tracking is not available, but it can be tracked during the international shipping phase.
• Tracking is only available on the UPS website. During local UPS delivery, the recipient may be contacted for delivery confirmation.

Please visit the UPS website to check the delivery status!

How long does it usually take for the ordered items to be delivered?

• Your order will be delivered within 10-15 business days after order confirmation.
  (For UPS international shipping outside of Korea, it typically takes 7-10 days.)
• Customs duties and import taxes are the customer's responsibility, and failure to pay them may result in the inability to receive the package.

*During promotional offers and seasonal sales, there may be delays in the dispatch process, and it may take several additional days.

Which courier service do you use?

We have partnered with UPS to offer quick and reliable shipment and services.

 

 

💳 Payment Cancellation

Can I cancel my order?

• You can cancel your order via My Page or through Channel Talk/email, depending on the order status.
• Payment Completed / Order Not Processed:
  Full cancellation is available via My Page. (Partial cancellation is not allowed.)
  Payment Completed / Order Processing:
• Cancellation requests can be made via the chat button at the bottom right or by email.
• The cancellation will be confirmed based on the shipping status of the item.
  *If the item has already been shipped, full cancellation is not possible.

 

What happens if my order is canceled?

If your order is canceled due to an inventory issue, it will be automatically canceled, and you will be notified via email.

 

 

📢 Return

What are the return policy and process?

• Return Policy & Procedure: The return policy and procedure may vary depending on the store or platform. However, the general guidelines are as follows:
  
• Return Eligibility: Returns are only accepted for defective products or issues caused by the company.
• Return Procedure:
  ① Customers must take a photo of the product and submit a return request via the chat support button at the bottom right.
  ② The customer support team will review the returned product. If deemed defective, the return process will be initiated.
  ③ However, the product will not be collected.
• Return Request Period: Return requests must be made within 7 days (including business days) from the delivery completion date.
• Non-Returnable Conditions
  : Return requests made after 7 days (including business days) from the delivery completion date.
  : Returns due to change of mind, loss of product or components, damage/malfunction/contamination caused by mishandling, or any issues attributable to the buyer.

 

⚠️ Refund

How long will it be before I get a refund?

• The customer service team will check returned items and proceed the refund process. The refund process typically takes 10 - 15 business days depending on your payment method.
• However, please note that it may take a few additional days for the refund to be reflected in your account, depending on your bank or payment provider.

 

↔️Exchange

Is it possible to exchange the product?

• No, product exchanges are not possible. Partial cancellations are also not allowed.

 

📰 Member information

What If I forget ID/PW?

• If you forget your ID, follow these steps:
  
  ① Go to the login page: Navigate to the login page of the shopping mall.
  ② Enter your email: Enter your email address.
  ③ Receive login code: You will receive a 6-digit login code sent to your entered email address.
  ④ Enter the code: Enter the received code to access your account.
  ⑤ This process allows you to verify your ID and log into your account.
  
  The email you enter must be the email address you used to sign up with Discovery Expedition Shopping Mall.
  If you still cannot find the email, please contact us through Channel Talk.
  
  
• If you forget your password, follow these steps:
  
  ① Click "Forgot your password?" on the Shopify login page.
  ② Enter the email address you used when creating your Shopify account.
  ③ Click "Reset password".
  ④You will receive an email with a link to reset your password. Click on the link in the email.
  ⑤ Re-enter the new password in the password confirmation field.
  ⑥ Click "Reset password".
  ⑦ Return to the Shopify login page and log in using your new password.

 

Will my name and contact information be sold to other companies?

• Discovery Expedition values your personal information. We do not resell your contact information to other companies.
• You can safely enter your contact information on our website. For more details, please review our Privacy Policy at the bottom of the shopping mall website.

 

🛍️ Order

How can I check my order history?

• You can check your order history on [My Account > Order History] and select the order you wish to cancel.
• An order can only be canceled if it is at the stage of [Payment Complete] or [Pending].

 

📧 Customer Service

How can I contact customer service team?

You can contact our customer service team through the following two methods:

• Click the button at the bottom right to chat with a representative. Please make sure to check our operating hours.
• Click the Direct Contact button to send a 1:1 inquiry to our representative.
  

 

💳 Payment Method

What payment methods are available at Discovery Expedition Korea?

• Discovery Expedition Payment Options:
  ① Credit Card : Visa, Mastercard, American Express, Discover
  ② Quick payment : Apple Pay, Google Pay, Shop Pay, Venmo, PayPal.
  
• However, for PayPal, please note the following countries where payment is available and unavailable:
  ① Countries where PayPal payment is available : Japan, Hong Kong, Malaysia, Philippines, Singapore
  ② Countries where PayPal payment is unavailable : Indonesia, Macau, Myanmar, Vietnam