PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
The Discovery expedition official mall will be free shipping for all items regardless of purchase amount. (There is no additional shipping cost for the island mountain area)
|Delivery period||It will be shipped within 3 business days from the payment date. It may be different depending on the logistics conditions. (Except weekends and holidays).|
|Returned or exchanged Delivery fee||Return shipping fee: The shipping cost of your return will be borne by the customer. If you are returning for reasons such as defective products or mis-delivery, return shipping is free. Returned or exchanged due to customer's remorse, return or one-way shipping is your responsibility. (Including size exchange, if you receive free shipping when you first order, round trip courier fee will be charged.)|
|Returned or exchanged notice||Exchange / Full return \5,000 , Partial return\2,500|
|Return / Exchange Availability||Product and exchange requests can be made within 7 days of receiving the goods service.
You can't exchange/refund it if it's different from the new product by wearing at least once.
You cannot exchange/refund the box attached to the product or if you have scribbled or tapped in the box of the product (e.g.).
Unable to exchange/return after purchase confirmation (automatic purchase will be confirmed 7 days after delivery completion date)
|No Return / Exchange Reason||If you do not arrive within 5 days of requesting an exchange or return
If the return shipping fee due to simple remorse is not deposited
If your item is damaged due to your own responsibility
If the product's original packaging is damaged and the value of the product is lost (eg, damage to the tag / label etc.)
If the value of the product has decreased significantly enough to make it difficult to resell over time
|Return / Exchange Notes||If your collection is delayed due to your reasons for returning or exchanging, your return may be limited.
Due to differences in monitor resolution, colors and images may differ from actual ones, and returned or exchanged due to this may be restricted.
Some products are subject to change without prior notice.
If you can not resell the product because the value of the product is significantly reduced by separating / losing / damaging the tag or hologram returns and exchanges may be limited.
Due to the nature of the product, there may be errors in the size indicated by the measurement method, and the return or exchange due to this may be restricted.
Please note that some items can not be returned or exchanged.
Because various situations can occur within the exchange / refund process, we will process the order step by step in order to protect our customers.
The rest of the process may take place after the item arrives at the Discovery Online Official Mall Customer Center.
|How to apply||
|Goods return destination||
LOGEN Express : We'll request a return collection
Return address : (17342) 94, Daewol-ro 932beon-gil, Daewol-myeon, Icheon-si, Gyeonggi-do, Republic of Korea.
Please note that other courier services can not be used.
You may be returned to us when you ship your items by cash on delivery.
|When to cancel payment|| Online Deposit: After the cancellation is complete, you can pay within 3 days after order can be refunded.
Credit card: Within 7 ~ 10 days after cancellation, credit card cancellation can be confirmed
Mileage / Points: You can check back on your My Page
Coupons: The coupons you used by default will be reissued, but the coupon may expire or may not be reissued by some occasions.
* Items ordered from the online mall can only be returned or exchanged at the online mall. It is not possible to exchange / return goods in the off-line store.
|CAP||KOREA||F (4Y)||F (5-7Y)||F (8-13Y)||F (+13Y)||F (+4Y)||F (8-13Y)||F (5-7Y)||F (8-13Y)|
|GLOBAL||S (4Y)||M (5-7Y)||L (8-13Y)||XL (+13Y)||FREE (+4Y)||L (8-13Y)||M (5-7Y)||L (8-13Y)|
|ETC||KOREA||F (+4Y)||F (+6Y)||F(6-12M)|
|GLOBAL||FREE (+4Y)||FREE (+6Y)||FREE (6-12M)|
|SOCKS||KOREA||15 (4-7Y)||19 (+8Y)|
|GLOBAL||S (4-7Y)||M (+8Y)|
|GLOVES||KOREA||S (+4Y)||M (5-7Y)||L (+8Y)||F (+4Y)|
|GLOBAL||S (+4Y)||M (5-7Y)||L (+8Y)||FREE (+4Y)|