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PRIVACY POLICY

Privacy Statement of F&F Co., Ltd.


F&F Co., Ltd. (Hereinafter referred to as the “Company”) operated with ONE (integrated) ID actively protects personal information of a subscribed integrated member (hereinafter referred to as “member”) of the Company, observes relevant Acts including the Protection of Communications Secrets Act, Telecommunications Business Act and Act on the Regulation of Terms and Conditions and the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc. and that information and communication service providers should observe and make every effort to protect the rights and interests of users by setting the Privacy Statement (hereinafter referred to as the “Privacy Statement”) according to relevant Acts.
The Company notifies for what purpose the personal information of a member is collected and how such personal information is protected through the Privacy Statement, and the Privacy Statement is subject to change according to a change in relevant Acts, guidelines and internal management policy of the Company. If any change is made, the member is notified according to a method specified in the relevant Acts.
For detailed matters regarding separate collection and utilization of personal information required for the use of service in addition to matters specified in this Privacy Statement, the Privacy Statement posted on the site operated by the Company applies.



[Article 1] Personal Information Items to be Collected and Collection Method

  1. 1. The Company collects the following personal information in order to provide the service to a member.
    1. 1) The specific purpose of collecting and using personal information according to each personal information item to be collected is as follows.

      Required items

      Item to be collected and used Purpose of collection/use Period of preserving and using the personal information
      Name, date of birth (confirmation of subscription for a person under the age of 14), ID, password, e-mail, telephone number, (including cellphone number), address, consent to the reception of e-mail/SMS/DM
      • - Subscription
      • - Identification
      • - Confirmation and prevention of illegal use, adult authentication
      • - Service use and consultation
      • - It is deleted immediately at the time of withdrawing from membership.
      • - ID is deleted after it is stored for 1 month in order to prevent re-subscription.
      • - It is stored for 5 years in case of a member who has a purchase record.
        (Act on the Consumer Protection in Electronic Commerce, Etc.)
      Name, date of birth, gender, cellphone number, encrypted same person identification information (CI), duplicated subscription identification information (DI)
      • - Identification
      • - Prevention of illegal use
      • - It is deleted immediately at the time of withdrawing from membership.
      • - CI value is deleted after storing it for 1 month in order to prevent re-subscription.
      Recipient information (name, telephone number, address) Delivery It is stored for 5 years.
      (Act on the Consumer Protection in Electronic Commerce, Etc.)
      Credit card: Name of card company, credit card No., expiration date
      Cellphone: Cellphone number, mobile carrier
      Account transfer: Name of bank, bank account No.
      Deposit without a bankbook: Name of bank, name of depositor
      Cash receipt information
      Payment
      Name of bank, bank account No. Cancellation/refund

      Optional item

      Item to be collected and used Purpose of collection/use Period of preserving and using the personal information
      Items such as marital status, number of children, children’s date of birth, and other memorable days for providing personal service and additional input items Marketing and event analysis It is deleted immediately at the time of withdrawing from membership.
    2. 2) The Company collects personal information in the following ways.
      • - Membership application for online shopping mall, brand homepage and affiliated stores contracted with the Company (department stores, retail stores, etc.)
      • - Fax, telephone, customer counseling (counseling board), e-mail, participation in an event, ordering and request for delivery, etc.
      • - Collection of information by cookies

[Article 2] Purpose of Collecting and Using Personal Information

The Company collects personal information for the following purposes: The Company does not use the collected personal information for purposes other than the following purposes, and when the purpose of using personal information has been changed, the Company will take necessary measures according to relevant Acts, including the reception of additional consent from the customer.

  1. 1) Member management (limited to membership subscription), used for the identification process at the time of membership subscription, delivery of announcement, securing of accurate product delivery address, handling of a complaint, response to a request for counseling such as personal identification, etc.
  2. 2) Provision of implementation of a service provision contract, provision of price calculation contents according to the implementation of a service provision contract and the provision of service, delivery of goods (a product or a free gift) or sending of a bill, etc., financial transaction, identification, purchase and payment of price, collection of price, provision of information regarding a new product or an event
  3. 3) Delivery of advertising information such as event information and various surveys for improving the service quality
  4. 4) However, if the member clearly shows his/her intention that he/she does not wish to receive the information of service benefits, such information will not be provided, and in such cases, the Company is not responsible for any disadvantage that occurs due to no provision of information to the member.

[Article 3] Processing of Personal Information of Non-member Customers

  1. 1) A member customer as well as a non-member customer can purchase goods and service products from the Company, and in case of an order placed by a non-member customer, the Company requests only information required for delivery of goods and the payment of price from the non-member customer.
  2. 2) The Company does not use payer and recipient information entered by a non-member customer for purposes other than the purpose related to the payment and the delivery of goods.

[Article 4] Period of Preserving and Using Personal Information

The personal information of a user is destroyed without delay in principle when the purpose of collecting and receiving personal information has been attained. However, if it is necessary to preserve such information according to the provision of relevant Acts including the Commercial Act and the Act on the Consumer Protection in Electronic Commerce, Etc., the Company preserves the membership information for a certain period of time specified in relevant Acts. In such cases, the Company uses such information only for the purpose of preserving such information, and the preserving period is as follows.

  1. 1) Grounds for preserving information according to the internal policies of the Company
    Classification Reason for preserving Preserving period
    Record of illegal use Prevention of illegal use 1 year
  2. 2) Grounds for preserving information according to the relevant Acts
    Classification Reason for preserving Preserving period
    Record regarding visits Protection of Communications Secrets Act 3 months
    Record regarding identification Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc. 6 months
    Record regarding the withdrawal of a contract or a subscription Act on the Consumer Protection in Electronic Commerce, Etc. 5 years
    Record regarding the payment of price, supply of goods, etc. Act on the Consumer Protection in Electronic Commerce, Etc. 5 years
    Record regarding handling of customer complaints or disputes Act on the Consumer Protection in Electronic Commerce, Etc. 3 years
  3. 3) Enforcement of validity period for personal information

    The Company destroys the personal information of a member who has not used the service for 1 year after the legal preserving period according to Article 29, Paragraph 2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc. and Article 16 of the Enforcement Decree of the same Act, and the member may lose his/her qualifications for membership accordingly. Also, the fact that the personal information is destroyed, the expiration date and relevant personal information items are notified to the member at least 30 days prior to the destruction by e-mail, in writing, by fax, by phone or a similar method.

[Article 5] Procedure and Method to Destroy Personal Information

The Company destroys the personal information without delay after the purpose of collecting and using the relevant information has been achieved. The Company’s procedure and method to destroy personal information are as follows.

  1. 1) Time of destruction
    • - Membership subscription information: When the member has been withdrawn or expelled from the membership
    • - Price payment information: When full payment of the price is made or the expiration date of credit has expired
    • - Delivery information: When goods or services have been handed over or provided
    • - In case personal information has been collected for a temporary purpose such as a survey or an event: When the relevant survey or event has been closed
  2. 2) Destruction procedure
    • - The information entered by a member for membership subscription, etc. is destroyed after the purpose has been achieved and the information has been preserved for a certain period of time according to the reason for information protection according to internal policies and relevant Acts (refer to the period of preserving and using personal information).
    • - Personal information is not used for purposes other than the purpose of preserving unless it is used under Acts.
  3. 3) Destruction method
    • - Personal information printed on paper is destroyed using a shredder or through incineration.
    • - Personal information stored in the form of an electronic file is destroyed using a technical method so that such personal information cannot be reproduced.
  4. 4) A long-term dormant member
    • - It refers to a member who has no record of use on the online shopping mall or an offline store for 1 year.
    • - According to Article 29 of the Act on the Regulation of Terms and Conditions and the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc. and Article 16 of the Enforcement Decree of the same Act, personal information is separated and stored safely from the server and it is notified through e-mail prior to 30 days from the day of separation and storage.

[Article 6] Sharing and Provision of Personal Information

The Company uses personal information of members within the range announced in Article 2. (Purpose of collecting and using personal information) and does not use such information beyond this range or open such information to the public without prior consent from the members. However, any of the following cases are exceptions.

  1. 1) If users have agreed in advance
  2. 2) If it is done according to a provision of an Act or there is a request from an investigative agency according to the procedure and method specified in an Act

[Article 7] Entrustment of Management of Personal Information

Trustee Contents of entrusted business Provided information
NICE Holdings Co., Ltd. Real name authentication and self-authentication Membership information
CJ logistics, Hanjin logistics, Delivery of product Order information and delivery information
F&F Logistics Delivery of Online order (logistics warehouse) Order information and delivery information
NHN KCP Corp. , Naver Corp. Payment gateway services Purchase information
Sales force, CJ OliveNetworks, KT Sending of SMS/LMS/MMS Order, delivery, Purchase, Membership information
Sales force, CJ OliveNetworks, LG CNS Sending of Kakao biz talk Order, delivery, Purchase, Membership information
LG U+ Information regarding ordering status Membership information
Sales force, CJ OliveNetworks, Daou Tech Sending of EDM Order, delivery, Purchase, Membership information
Sales force, CJ OliveNetworks Sending of APP Push Order, delivery, Purchase, Membership information
Daou tech Sending of e-mail Membership information
Biz-con of SK Planet,
KT mhows
Sending of a mobile coupon Membership information
ARIM Mailing Packaging Co., Ltd, Origin Communication, DM World Sending of DM Membership information
Keumkang, Mirae, BONEFORM, Ilsimsa, Saeyoungsa, Shoebachi, Eunhasa, Hansol Corporation,MacGyver Product repair and AS business Membership information, purchase information
Metanet Platform Response to a customer and handling of a complaint Membership information, purchase information, delivery information
Planit partners, Designovel Analysis of data using personal purchase information Membership information, purchase information, Mileage information
Crema Factory Sending of DM and providing product recommendation service Membership information, purchase information, Mileage information
Wabe Online shopping mall development and maintenance Membership information, purchase information, delivery information

[Article 8] Rights of User and His/Her Legal Representative and Exercise Method

  1. 1) The user or his/her legal representative may view or modify his/her registered personal information or the personal information of a child under the age of 14 at any time and request cancellation of subscription.
  2. 2) The user can view and correct personal information or withdraw from the membership after the identification process by clicking modification of personal information (or modification of membership information) to view or modify the personal information of the user or a child under the age of 14, or click withdrawal from membership to cancel the subscription (withdrawal of consent). The Company will also handle requests without delay if a user contacts the chief privacy officer in writing, by phone or through e-mail.
  3. 3) If a user has requested the correction of an error in his/her personal information, the relevant personal information will not be used or provided until the correction is made. Also, if incorrect personal information has been given to a third party, the correction process result will be notified to the third party without delay to apply the correction.
  4. 4) The Company processes the personal information canceled or deleted according to the request from the user or his/her legal representative as specified in Article 3 (Period of preserving and using personal information) so that such personal information cannot be viewed or used for other purposes.
    • - Viewing of personal information by a member
      Log in to FNFmerbership site-> My page-> Modify personal information-> Confirm personal information
    • - How to correct (modify) personal information by a member
      Log in FNFmerbership site-> My page-> Modify personal information-> Modify an item
    • - How to withdraw (delete, cancel) personal information by a member
      Log in to FNFmerbership Site-> My page-> Withdraw from the membership

[Article 9] Matters regarding the Installation, Operation of Automatic Personal Information Collection Device and Rejection Thereof

  1. 1) The Company uses cookies that save and find customer’s information frequently in order to provide the service which is personalized and customized to the individual. The cookies are a small amount of information sent to a member's browser and saved in the hard disk of the member's computer.
  2. 2) Purpose of using cookies
    1. (1) The cookies are used to provide targeted marketing and a personalized service through the analysis of access frequency or visit time of a member or a non-member, identification of users’ preferences and fields of interest, tracing, identification of participation in various events and the number of visits. The cookie expires when the browser is closed or at the time of logging out.
    2. (2) Users have the choice to install cookies. Users can allow all cookies, confirm the saving of each cookie or reject the saving of all cookies by setting the options in their web browser.
  3. 3) How to set or reject a cookie
    1. (1) Users can allow all cookies, confirm the saving of each cookie or reject the saving of all cookies by setting an option in the web browser users are currently using. However, if the saving of a cookie is rejected, some services requiring log in cannot be used.
    2. (2) Example of setup method (Internet explorer): Tools at the top of the web browser > Internet options > Personal information However, if the customer rejects the installation of a cookie, some services may not be provided.

[Article 10] Technical and Managerial Measures for the Protection of Personal Information

The Company considers the following technical measures for handling customers’ personal information to prevent loss, theft, leakage, forgery, alteration of or damage to personal information and to secure the safety of personal information.

  1. 1) Customers’ passwords are encrypted, stored and managed safely, and only a customer who knows his/her password can check and change his/her personal information.
  2. 2) The Company makes every effort to prevent leakage of customers’ personal information through hacking and invasion from the outside. The newest vaccine program is used to prevent leakage of or damage to the personal information of users.
  3. 3) Personal information is only handled by the personnel in charge of personal information in the Company, and a separate password is given and updated periodically, and the observation of F&F Co., Ltd.'s Privacy Statement is emphasized through frequent education targeting the personnel in charge of personal information.
  4. 4) ID and password used by a user can be used only by the user in question. The Company is not responsible for all problems that occur due to the leakage of personal information such as ID, password, etc. caused by a user’s personal negligence and other incidents that occur due to the basic danger of the Internet.

It is recommended to change the password frequently with security awareness on the password and pay particular attention to prevent the leakage of personal information at the time of logging in from a public PC.

[Article 11] Matters regarding the Collection of Personal Information-related Opinions and Processing of Complaints

The Company has designated the exclusive personal information department and the chief privacy officer as follows in order to protect customers’ personal information and process a complaint related to personal information.

[Chief privacy officer]
Charging department: Management planning
Name: Soon-ok Kwon
Position: Managing director

[Personal information manager]
Charging department: Management planning
Name: Yang-hoon Kim
Position: Deputy department head
Tel: 080-520-0999
E-Mail : hatems@fnf.co.kr

Users can report all civil complaints related to the protection of personal information that occur while using the Company’s service to the chief privacy officer of the relevant department. The Company and affiliated companies will provide users with a proper response with regard to the matters reported by users promptly.

A user should contact any of the following agencies if he/she needs to report or consult with regard to the infringement of personal information.

Name of agency Homepage Telephone number
Privacy infringement reporting center http://privacy.kisa.or.kr 118 without a telephone exchange number
Cybercrime investigation section of Supreme Prosecutors’ Office http://www.kopico.or.kr 1301 without a telephone exchange number
Personal Information Dispute Mediation Committee http://www.kopico.or.kr 1336 without a telephone exchange number

[Article 12] Obligation of Notification

Any addition, deletion or modification of contents of the Privacy Statement, according to a change in relevant policies or security technologies, will be notified to users through “Notice” on the homepage at least 7 days prior to the revision.

  • - Privacy Statement Version No. v2.6
  • - Implementation date of Privacy Statement: June 12, 2020



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